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Frequently Asked Questions

FAQs

Below you will find a list of frequently asked questions to aid you as you plan your visit.

How do I get tickets?

Buy tickets at the door or save on your admission by purchasing tickets in advance on our website. Guests without a reservation are not guaranteed entry. Please show a digital copy of your ticket on your phone or bring a present a printed copy of your ticket at the Welcome Center.

How does PLAN AHEAD PRICING work?

Plan ahead pricing gives you more options to save when you buy tickets in advance. Buy now to find a day that best accommodates your schedule and budget! Ticket prices will increase closer to the visit date and depending on ticket availability. This does not apply to memberships, special events, or educational programs.

How do I visit the aquarium with my membership?

Please have your membership card ready to scan. If your membership has expired, you must renew your membership before gaining entry. You can renew online or at the Member Service window in the Welcome Center.

What are the hours of operation?

The Aquarium is open every day from 10:00 a.m. – 6:00 p.m. (last entry at 5:00 p.m.) with extended hours Monday nights until 8:00 p.m. (last entry at 7:00 p.m.)

Where should I PARK when I visit the Aquarium?

Free parking is available in the lots adjacent to our building and the Rio Tinto Kennecott Plaza. Stalls requiring a state-issued disability placard are located closest to the Aquarium building and the Welcome Center. A limited number of parking spots for electric vehicles are available near the front of the Welcome Center. All guests enter through the Welcome Center. Parking is not allowed in the parking lot directly north of the Aquarium.

When is the best time to visit if I want to come when it is less busy?

Some people love the thrill of the crowd and some like a slower pace, but everyone loves the Aquarium. If you want to visit when there are fewer people, weekday afternoons are generally the least busy time to visit. It’s also always a good idea to check our calendar to see if any events are scheduled during your desired day and time.

How is the Aquarium accessible via PUBLIC TRANSPORTATION?

The Aquarium is easily accessible via UTA. The F514 bus travels from the Draper and South Jordan UTA Frontrunner Stations and stops just west of our facility on Lone Peak Parkway. To plan your trip visit tripplanner.rideuta.com.

Are STROLLERS allowed inside the Aquarium?

Children in strollers are welcome at the Aquarium, however, we do not offer secure storage for visitors’ strollers. We do have a limited number of strollers available for a $7.00 rental fee at the Welcome Center.

Is my SERVICE ANIMAL welcome at the Aquarium?

Trained, in-training, and qualified service dogs are welcome at Loveland Living Planet Aquarium. Personal pets and dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and are not allowed inside the Aquarium. Please be aware of the unique setting of bringing a service animal where live animal collections are held. Some of our animals (like the Clouded leopards) see your animal as a threat or prey, which may cause our animals (or yours) to become agitated. For the safety and well-being of all our animals, the staff that cares for them, your animal, and all patrons, please adhere to the following guidelines while viewing the exhibits:
• Keep your dog back away from the Clouded leopard habitat and any open enclosures.
• Do not coax the dog to interact with any animals.
• The dog should be kept with the owner, under control, and restrained on a leash at all times.
• It is not acceptable for your dog to have an accident in the facility.
Loveland Living Planet Aquarium reserves the right to ask that any service animal be removed from the building if the safety of any guests or animals is compromised. Thank you for your cooperation in making Loveland Living Planet Aquarium a safe and enjoyable environment for everyone.

Is the Aquarium WHEELCHAIR accessible?

Every habitat viewing area can be accessed with a wheelchair or other mobility aids. Our multi-story exhibits include ADA-compliant ramp pathways, and a public elevator is located in the main lobby for direct access to the second floor.

Do you have WHEELCHAIRS available for patrons’ use?

We do have a limited number of wheelchairs available for a $8.00 rental fee. They are available for purchase at the Welcome Center.

Do you offer any DISCOUNTS?

Explore More with an annual membership to the Aquarium. Pays for itself after 2 visits!

Save up to 35% with Plan Ahead Pricing! Daily ticket prices increase daily based on demand. Special rates for students, seniors, and military members (including veterans). BUY NOW and SAVE!

$5 Off Family Night every Monday from 4:00 p.m. to 8:00 p.m. Each admission ticket is $5 off the regular price.

Museums for All provides deeply discounted admission for economically impacted families. More info.

Do you offer any GROUP RATES?

A discount of $2 per ticket is available for groups of 20 people or more. Valid during regular hours. (10 am-6 pm, Tuesday-Sunday. 10 am-8 pm, Monday.) To purchase group tickets, call 801-355-FISH (3474) ext. 225.

May I bring my own FOOD AND DRINK into the Aquarium?

Please do not. We offer a fine selection of food and refreshments at the Café located in the main lobby and all event catering is offered through Vermillion Hospitality Group. Café indoor and patio seating is reserved for Café patrons only. Limited seating on the second floor lobby and on the plaza is available for snack breaks.

What is your WEAPONS policy?

Weapons of any kind are not allowed on Loveland Living Planet Aquarium property with the exception of on-duty law enforcement.

Are there any other ITEMS which are NOT ALLOWED in your facility?

The following are not allowed inside the Aquarium: clothing with offensive or vulgar language, tobacco products and e-cigarettes, illegal drugs, signs, laser pens and pointers, noise-making devices (horns, whistles, etc.), balloons, and any other items deemed to be dangerous or inappropriate by Aquarium management.

Can I rent your facility for a PRIVATE EVENT?

The Aquarium has multiple indoor and outdoor options for private event rentals. We have two event rooms and offer evening full-facility rentals as well. Outdoor spaces on the Rio Tinto Kennecott Plaza are available in a variety of sizes to accommodate your group.

Can I schedule a BIRTHDAY PARTY at the Aquarium? 

Yes. Birthday parties are hosted in the party rooms in Tuki’s Island Play and Party Center. It is a one-of-a-kind party venue, perfect for birthday parties or other small get-togethers like family reunions, graduations, or anniversaries. Availability is not guaranteed within three weeks of your desired party date.

Does your facility have WIFI ACCESS?

Yes, we offer free public WiFi for our patrons. (Network: Aquarium-Guest) No password is required.

How do you manage GUEST CONFLICTS?

Courteous behavior is expected of all guests. Unruly or unsafe behavior that endangers people or animals, disrupts other guests’ ability to enjoy their visit, or interferes with business operations is not acceptable and can result in them being asked to leave the facility without a refund and/or prosecution to the full extent of the law. Please speak with an Aquarium representative if you need assistance during your visit.

Do I have to wear a mask or face covering?

Guests are welcome to wear a mask if they choose to do so for personal protection.

Is PHOTOGRAPHY allowed at the Aquarium?

Yes. Please be sure to capture your experience at the Aquarium on camera and tag us in your Social Media posts! When you are taking photos, we ask that you turn off the flash feature on your camera or camera phone. Also, unauthorized professional or commercial photography is not permitted. For details about obtaining authorization, see our filming guidelines by scrolling to the link at the end of this webpage.

How can I ADVERTISE my business at your facility?

While the Aquarium does not accept advertising, we have many sponsorship opportunities available. For more information, please contact the Development Office at development@livingplanetaquarium.org. Distributing any literature or propaganda, soliciting for signatures, or the selling of any goods and services is not allowed on Loveland Living Planet Aquarium property unless previously authorized by facility administration.

How can I VOLUNTEER at the Aquarium?

Numerous volunteer opportunities are available at Loveland Living Planet Aquarium. For more information please scroll to the end of this webpage for a link to our volunteer information.

What EMPLOYMENT OPPORTUNITIES are available at the Aquarium?

We are always looking for people to help with the many things that need to be done to make the Aquarium a wonderful experience. Scroll to the end of our webpage for a link to our job opportunities.

What ANIMAL FEEDINGS can I participate in?

We offer Penguin and Stingray Encounters daily (excluding Wednesdays). All guests are welcome to observe public presentations during other animal feedings or enrichment.

What EDUCATIONAL PROGRAMS does the Aquarium offer?

Loveland Living Planet Aquarium proudly manages several educational programs: Outreach, Field Trips, Teacher Development, and Summer Camps.

Do you accept ANIMAL DONATIONS?

We usually do not. Because of limited exhibit space and the themes of our exhibits, we carefully plan out what animals we will be able to house. If you would still like to inquire of this possibility, please email pictures and information about the animal to info@livingplanetaquarium.org

Do you ever give ticket DONATIONS to other worthy causes?

Yes, we do! If you are associated with a 501(c)3 organization and would like to request a donation of bulk tickets for fundraising purposes, please scroll to the end of this webpage to fill out the Donation Request form.

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